Hay — Furniture & Decor
Danish design furniture brand. Headquartered in Denmark, shipping to 30 European countries.
Hay (hay.com) is operated from Denmark and delivers to 30 European countries. EU rules apply: 24 months warranty and a 14 day right of withdrawal, with returns going back to Denmark.
At a glance
| Website | hay.com |
|---|---|
| Country | Denmark |
| Focus | Furniture & Decor, Home & Living |
| Delivers to | 30 European countries |
| Ships from | Denmark |
Who is behind Hay?
Danish design furniture brand.
Hay runs its online business from Denmark. Contract partner, invoice and return address are therefore based in Denmark, even when the storefront is shown in your language. Knowing that up front avoids surprises at the first return.
Warranty and returns on a cross-border order
The same consumer rights apply as at home: 24 months warranty under the sale of goods directive (EU) 2019/771 and 14 days right of withdrawal under the consumer rights directive 2011/83/EU. Your counterpart is the seller in Denmark. The difference is logistics, not law: returned goods travel back to Denmark, which stretches the processing time. For cross-border disputes the European Consumer Centre is the point of contact.
What people buy at Hay
Where Hay delivers
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Hay is a European alternative to
Shoppers usually reach for these non-European retailers for furniture & decor. Hay covers the same ground from Denmark, inside EU consumer law and with European delivery.
- Wayfair — wayfair.com (USA)
- Overstock — overstock.com (USA)
- Temu — temu.com (China)
When Hay is the wrong choice
- You want a bulky item that has to be collected or swapped on site. A cross-border return is exactly the effort a local dealer takes off your hands.
- You need the item tomorrow. Parcels leaving Denmark take longer than those from a warehouse in your own country.
- Your basket is small. On low order values the shipping cost usually eats up the price advantage.
Frequently asked questions about Hay
- Where does Hay ship from?
- Hay operates from Denmark and serves 30 European countries from there. Delivery time depends on that distance, so check the delivery window shown on the product page.
- Does the two year warranty apply when ordering from Denmark?
- Yes. Directive (EU) 2019/771 applies across the EU, as does the 14 day right of withdrawal. The claim is against the seller in Denmark, so a return travels abroad.
- What does Hay sell?
- Hay covers furniture & decor and is reachable at hay.com. Our direct search links open the shop's own result page for a term instead of its homepage.